FAQ Help Center


Welcome to the new Cool Buddie FAQ Help Center.


Please browse this FAQ page to find answers that best match your questions. IF you can’t find what you’re looking for, please feel free to contact us.


You can go to “Contact Us” and fill out a form to send us an email regarding your question

OR

You can send us an email us directly at contact@coolbuddie.com.


Our customer service team will assist you with whatever you may need. All emails will be answered within 2 business days at the latest. Thanks for understanding.


  • How much is the Shipping?

  • Shipping is always FREE. International or not, forget about the shipping fees!


  • How to change or cancel my order?

  • If you want to change or cancel your order, please contact us immediately to fulfill your request. If you don’t do this within 12 hours of placing the order, it will become hard for us to cancel it as we unfortunately can’t cancel an order once it’s been shipped.


  • How long will it take to receive my order?

  • Our team tries its best to fulfill your order immediately after its placed, or within the same day to ensure a high quality of serving our customers. It takes anywhere between 3-5 business days to ship it out. However, due to the high demand, we have multiple housewares internationally some of which includes Russia and China. 


    For this reason, it may take 2-3 weeks for the order to be delivered to your house. We are truly sorry for this inconvenience and hope it doesn’t bother you. We have a goal of expanding to which we are able to deliver our orders to our lovely customers in 5 days at the most. We hope you can also join us in our journey until we can fully operate at a high speed and efficiency. 


    If you have any kind of questions or concerns, never hesitate to email us at contact@coolbuddie.com. We will try our best to email you back within the same day!


  • How to track my order/s?

  • Once your order is shipped out, we will send you shipping confirmation email that includes your tracking number and tracking link which help you track your package as it travels across the country until you receive it. 


    Alternatively, you can simply go our Track Your Order page, and simply  enter your confirmation code.


  • What if my order is damaged/incorrect?

  • First of all, we are truly sorry to hear that and hope it doesn’t leave a negative impression of us. We all make mistakes, right?


    If that were to happen (hopefully never), then immediately take pictures/videos of your item showing how it’s damaged or incorrect, and a small paragraph explaining what’s going on. Email those to us to contact@coolbuddie.com. In most cases, we will refund you AND let you keep the product. But sometimes, we will just refund you and ask you to return the item. In that case, we will email you with special instructions regarding how to return the item.


     If you don’t do this within 30 days of receiving the product, unfortunately we will not be able to help you.